Case Studies

Our clients embrace innovation and partner with us to provide the best customer experiences through clearly-defined and measured metrics.

Transforming a Scheduling Platform into a Full-Service Booking Solution

A SaaS provider offering a feature-rich online scheduling platform was helping businesses digitize appointment workflows.

Transforming Customer Experience with AI-Driven Voice of Customer Analytics

A national mobile carrier needed deeper insights into customer interactions to address pain points, improve retention, and optimize service quality.

Revolutionizing High-Volume Hiring with AI-Powered Candidate Screening

A leading home protection provider, serving nearly one million customers annually, faced recruitment inefficiencies due to high attrition (78%) and overwhelming resume volumes.

Leveraging Data and Insights to Drive Sales Growth for Warranty Services

As companies grow and attract new users, the need for quality customer support increases.

Outdoor Enthusiasts App

This client debuted as a boot-strapped startup.

Transforming Sales Growth

While our client helps enterprises, small business and financial institutions function smoothly through their technology-enabled solutions, there was a lack of sales growth.

Boosting Revenue Through Sales Transformation

Our client is a wireless service that offers high speed data, unlimited talk and text, plus a free Android™ smartphone at no cost to qualifying customers.

Scalable Support Solutions

To support their growing operations and IT infrastructure, the client sought to expand into a secondary location in another country.

Financial Services Excellence in the Cloud

The client aimed to streamline their financial operations and improve efficiency across multiple departments.

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