Streamlining Operations for a UK-Based Cloud Services Provider
Opportunity
UnifyCX partnered with a UK-based cloud services provider offering solutions like cloud hosting, data center services, connectivity, security, and managed services. The client aimed to streamline their financial operations and improve efficiency across multiple departments. With an expanding business model, complex financial requirements, and plans to establish a secondary location abroad, they sought a trusted partner to optimize processes and support their growth.
Solution
UnifyCX implemented a phased approach to address the client’s needs:
- Phase 1: Introduced 21 financial management roles, covering Credit Control, Accounts Payable, Billing & Terminations, Dispute Management, Renewals, and Sales Support.
- Phase 2: Expanded with 10 specialized positions, including Management Accountants,
Treasury & Financial Accountants, Financial Planning & Analysis experts, Financial Data Analysts, Procurement Specialists, and Senior Financial Analysts – Pricing. These additions enhanced operational capabilities and supported the client’s evolving business objectives.
Results
The partnership delivered measurable financial improvements:
- Outstanding receivables reduced significantly, achieving 109% of the collection target for 2024, boosting cash flow and financial stability.
- Billing and Termination processes optimized, resulting in faster collections.
- Disputes over 365 days reduced from £50,000 to £30,000.
- Enhanced financial analysis and strategic planning enabled the client to achieve business goals effectively, increasing profitability and laying a stronger foundation for long-term growth.
The client’s satisfaction with the results led to an expansion of the engagement, adding 10 new roles in Phase 2. This collaboration not only enhanced operational efficiency but also strengthened the partnership, showcasing the value of UnifyCX’s financial expertise in driving success.
