UnifyCX combines an industry-leading, global support team with AI technology to increase efficiency and deliver an award-winning customer experience.
Our AI is designed to empower agents, making their work easier, more engaging, and more impactful, leading to superior customer experiences.
UnifyCX offers a true blend of AI and human expertise. We deliver a complete solution that combines advanced AI with top-tier CX delivery for real-world results.
We are a global company, investing in our agents and communities worldwide, ensuring our global presence drives positive change beyond business.
UnifyCX gives agents and managers intelligent tools to help them provide the highest quality service, quickly.
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UnifyCX agents skill up faster, thanks to AI-driven access to your knowledge base, reducing the need for long training and reducing time to full productivity.
UnifyCX’s AI-driven Call Deflection tools efficiently direct routine customer inquiries without human intervention, saving agents time.
UnifyCX automates repetitive tasks to wrap up a customer service call, reducing agent workload and stress – a major contributor to agent attrition.
UnifyCX’s all-in-one AI-powered Dashboard provides a holistic overview of agent performance, making it easier for managers to optimize contact center operations.
UnifyCX’s robust QA module records 100% of agent-customer interactions, allowing for thorough review and feedback.
We leverage your business inputs to train our AI model – delivering efficient and highly accurate results.
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The power of AI in the customer experience space has the ability to impact both efficiency and customer satisfaction.
Reduction in Average Handle Time
Reduction in Call Volume
CSAT Improvement
Service Quality Improvement
Reduction in Agent Training Time
Our AI and RPA-powered CX solutions are focused on real but solvable challenges our customers feel daily – driving a more streamlined and consistent customer experience.
Our global delivery model offers flexible support options from onshore, nearshore, and offshore locations, providing tailored solutions that scale to meet your needs.
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Global
Locations
Average Client
Tenure
Contacts Handled
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