Empowering a UK Cloud Services Provider to Expand Globally
Opportunity
A leading managed cloud services provider in the United Kingdom delivers comprehensive solutions, including cloud hosting, data center services, connectivity, security, and managed services, to businesses of all sizes. To support their growing operations and IT infrastructure, the client sought to expand into a secondary location in another country, requiring a skilled partner to provide scalable, multi-role support services.
Solution
UnifyCX partnered with the client to provide voice, email, and ticket-based support across a diverse range of roles. The engagement began with Tranche 1, which included 40 billable headcounts spanning 18 specialized positions, such as:
- Service Delivery Managers
- Azure Administrators (L1/L2/L3)
- Security Analysts
- Network Engineers
- Solution Engineers
- Service Desk Engineers
- DevOps Specialists
- Data Governance Experts
- Project Managers and PMO professionals
- Infrastructure Engineers
Results
UnifyCX consistently surpassed client expectations, delivering exceptional outcomes in all areas:
- Improved client satisfaction, operational efficiency, and overall business performance.
- Enhanced adaptability to evolving client requirements, fostering a strong, long-term partnership.
The client’s satisfaction with Tranche 1 led to an expanded collaboration in Tranche 2, introducing 18 additional billable positions across 16 roles. These included Cybersecurity Experts, Compliance Specialists, Mobile Executives, Technical Delivery Engineers, and more. This strategic growth further strengthened the client’s operations and drove improved business outcomes.
