Our Blog

Resources for keeping up to date on all things AI and CX.

Blogs, Training

WOW Training for Customer Service Agents

How many companies include Maslow’s Hierarchy of Needs in their training programs, and why is doing that valuable?

Blogs, Knowledge Management

The ABCs of DIY

Broken down to its fundamentals, customer service is about speed and accuracy. Consumers expect first-contact issue resolution in a reasonable timeframe.

Blogs, Customer Experience (CX), GigCX

GigCX; Is It Right for You?

As the perception of outsourcing changes and the practice becomes increasingly common, how service is delivered is also changing.

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