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Resources for keeping up to date on all things AI and CX.

Customer Support
  • Blogs, Customer Experience (CX)

Customer Support Outsourcing

Why would any business outsource the care of its most valuable asset – its customers?
A guide to Outsourcing
  • Blogs, Outsourcing

A Guide to Outsourcing

While outsourcing may seem like a recent phenomenon, its roots trace to the 1800s and how the Industrial Revolution changed operations by looking at labor and materials as goods not restricted by geographic location.
WOWTraining
  • Blogs, Training

WOW Training for Customer Service Agents

How many companies include Maslow’s Hierarchy of Needs in their training programs, and why is doing that valuable?
The ABCs of DIY
  • Blogs, Knowledge Management

The ABCs of DIY

Broken down to its fundamentals, customer service is about speed and accuracy. Consumers expect first-contact issue resolution in a reasonable timeframe.

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