Our Blog

Resources for keeping up to date on all things AI and CX.

Blogs, Customer Experience (CX)

How Employee Experience Impacts Customer Experience in Customer Service

In this article, we will explore how employee experience impacts customer experience and what we can do to improve both.

Blogs, Customer Service

How to Handle Difficult or Angry Customers

Customer service agents who are empowered and have the knowledge to handle difficult or angry customers can turn a bad situation into an opportunity.

Blogs, Content Moderation

The Importance of Content Moderation and How It Protects Brand Integrity and Promotes Engagement

There are important questions a brand needs to answer to effectively moderate content on its site, social media and elsewhere.

Blogs, Customer Retention

How to Turn Churn Risk into Customer Loyalty with Data-Driven Retention?

Customers can be fickle; they need reasons to stay loyal to their preferred brands or to be brought back if they stray.

Blogs, Customer Experience (CX)

Best Practices for Onboarding Chat Agents

We will explore the particulars of staffing a team of chat specialists, and how a smooth employee onboarding process paves the way to program success.

Blogs, Customer Experience (CX)

Top Challenges in Providing High-Quality Customer Service

If your customers were asked, how would they honestly assess your brand?

Blogs, Customer Service

The ROI of Outsourced Customer Service

If it cannot be measured, then it cannot be improved. When analytics are applied to customer service, the first decision is to define the “it” being measured.

Blogs, Recruiting

Recruiting and Hiring Strategies to Optimize Outsourcing Results

No matter what your outsourcing project entails, the tasks and responsibilities involved will be carried out by people.

Blogs, SaaS Industry

The SaaS Industry Outlook

In this post, we dig into SaaS industry outlook. We discuss the current state of the SaaS industry and factors affecting the growth of the SaaS industry.

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