Our Blog

Resources for keeping up to date on all things AI and CX.

Blogs, Knowledge Management

The ABCs of DIY

Broken down to its fundamentals, customer service is about speed and accuracy. Consumers expect first-contact issue resolution in a reasonable timeframe.

Blogs, Customer Experience (CX), GigCX

GigCX; Is It Right for You?

As the perception of outsourcing changes and the practice becomes increasingly common, how service is delivered is also changing.

Blogs, Remote Work

Remote Ability

In the past couple of years, organizations have adapted to – and in many instances, become comfortable with – the idea of some or all employees working from home.

AI in Customer Support, Blogs

Dispensing WizDom for Better Customer Support

No discussion about technology goes very far before someone broaches the subject of artificial intelligence.

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