Our Blog

Resources for keeping up to date on all things AI and CX.
Top Challenges Delivering Customer Service
Top Challenges in Providing High-Quality Customer Service
If your customers were asked, how would they honestly assess your brand?
ROI of Outsourcing Customer Service
The ROI of Outsourced Customer Service
If it cannot be measured, then it cannot be improved. When analytics are applied to customer service, the first decision is to define the “it” being measured.
Recruiting and Hiring Strategies to Optimize Outsourcing Results
No matter what your outsourcing project entails, the tasks and responsibilities involved will be carried out by people.
SaaS industry outlook
The SaaS Industry Outlook
In this post, we dig into SaaS industry outlook. We discuss the current state of the SaaS industry and factors affecting the growth of the SaaS industry.
Customer Support Meets AI
The emergence of artificial intelligence, whether through tools such as ChatGTP, the typing assistant Grammarly, or digital voice assistants, elicits varied and strong emotions.
Healthcare Industry Trends and Challenges
Healthcare delivery is tilting toward more technology – apps, wearables, AI, remote monitoring equipment, etc. – and reshaping the paradigm for practitioners and patients alike.
Customer Support Outsourcing
Why would any business outsource the care of its most valuable asset – its customers?
A Guide to Outsourcing
While outsourcing may seem like a recent phenomenon, its roots trace to the 1800s and how the Industrial Revolution changed operations by looking at labor and materials as goods not restricted by geographic location.
WOW Training for Customer Service Agents
How many companies include Maslow’s Hierarchy of Needs in their training programs, and why is doing that valuable?

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