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Capabilities
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Blog
CSR
Company
About Us
Location
Compliance, Privacy, & Security
News
Careers
Contact Us
Careers
Capabilities
AI Platform
Blog
CSR
Company
About Us
Location
Compliance, Privacy, & Security
News
Careers
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Contact Us
Blog
Our Blog
Resources for keeping up to date on all things AI and CX.
Blogs
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Customer Experience (CX)
Top Challenges in Providing High-Quality Customer Service
If your customers were asked, how would they honestly assess your brand?
Blogs
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Customer Service
The ROI of Outsourced Customer Service
If it cannot be measured, then it cannot be improved. When analytics are applied to customer service, the first decision is to define the “it” being measured.
Blogs
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Recruiting
Recruiting and Hiring Strategies to Optimize Outsourcing Results
No matter what your outsourcing project entails, the tasks and responsibilities involved will be carried out by people.
Blogs
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SaaS Industry
The SaaS Industry Outlook
In this post, we dig into SaaS industry outlook. We discuss the current state of the SaaS industry and factors affecting the growth of the SaaS industry.
AI in Customer Experience
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Blogs
Customer Support Meets AI
The emergence of artificial intelligence, whether through tools such as ChatGTP, the typing assistant Grammarly, or digital voice assistants, elicits varied and strong emotions.
Blogs
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Healthcare Industry
Healthcare Industry Trends and Challenges
Healthcare delivery is tilting toward more technology – apps, wearables, AI, remote monitoring equipment, etc. – and reshaping the paradigm for practitioners and patients alike.
Blogs
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Customer Experience (CX)
Customer Support Outsourcing
Why would any business outsource the care of its most valuable asset – its customers?
Blogs
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Outsourcing
A Guide to Outsourcing
While outsourcing may seem like a recent phenomenon, its roots trace to the 1800s and how the Industrial Revolution changed operations by looking at labor and materials as goods not restricted by geographic location.
Blogs
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Training
WOW Training for Customer Service Agents
How many companies include Maslow’s Hierarchy of Needs in their training programs, and why is doing that valuable?
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