What is UnifyCX’s new facility in Quezon City?

UnifyCX has launched a state-of-the-art, PEZA-accredited customer experience (CX) hub at Eton Centris in Quezon City. The new site enhances global delivery capabilities and supports clients in fintech, e-commerce, healthcare, and more.

Why did UnifyCX choose Quezon City, Philippines for expansion?

Quezon City is a strategic location in Metro Manila known for its rich talent pool, strong infrastructure, and vibrant CX ecosystem. The new facility demonstrates UnifyCX’s long-term investment in the Philippines’ world-class customer service workforce.

What industries will the new UnifyCX site support?

The Quezon City site will support diverse sectors including e-commerce, financial technology (fintech), travel, healthcare, and consumer services—leveraging AI to improve efficiency and satisfaction.

What technologies will power UnifyCX’s Quezon City operations?

The site is powered by UnifyCX’s proprietary AI platform, enabling intelligent automation in areas like recruiting, quality assurance, coaching, and customer interaction—while enhancing, not replacing, human talent.

What employee amenities are available at the new site?

UnifyCX’s Quezon City office features wellness rooms, sleep pods, recreation areas, café stations, and a cafeteria—reinforcing its “People First” culture and employee well-being focus.

How does this expansion align with UnifyCX’s mission?

The Quezon City launch supports UnifyCX’s mission to deliver Superhuman CX by blending human empathy with AI innovation—creating fast, smart, and human-centered customer experiences.

Is UnifyCX hiring for its Quezon City office?

Yes. The new site offers career opportunities for customer experience professionals, tech specialists, and support roles. Visit the Careers page on unifycx.com for current openings.

UnifyCX Launches New Quezon City Site Driving Strategic Growth in the Philippines

Discover how UnifyCX can amplify your performance and scale your customer service.

[Quezon City, PH, July 2025]

Eton Office Entrance — Entrance to ETON Office

UnifyCX, a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences, proudly announces the opening of its newest operations hub in Eton Centris, Quezon City, Philippines. This expansion marks a major milestone in UnifyCX’s global growth strategy and a strong commitment to nurturing world-class talent in the Philippines.

UnifyCX, with over 20-years’ experience in navigating and shaping the evolution of customer experience, has built a reputation for delivering Superhuman CX: a seamless blend of human empathy and AI precision that enables organizations to move faster, think smarter, and care deeper. Backed by WndrCo, the tech and media investment firm founded by DreamWorks, Dropbox, and Workday veterans, UnifyCX is rapidly scaling operations across North America, Latin America, the Caribbean, and Asia.

“Opening our newest site in Quezon City marks an exciting milestone in our global growth journey” said Vidya Ravichandran, founder and CEO of UnifyCX. “The Philippines continues to be a powerhouse for customer experience excellence, and this new facility reflects both our confidence in the local talent and our long-term commitment to investing in the region. We’re thrilled to expand our footprint here and to offer our clients even more capacity, innovation, and partnership from one of the world’s top CX destinations.”

Eton Office Inauguration — ETON Office Inauguration

The new PEZA-accredited, IT-enabled facility in Metro Manila’s business corridor will serve as a next-gen delivery hub, supporting clients in e-commerce, fintech, healthcare, travel, and more. Beyond job creation, the site will offer:

Career development rooted in a “People First” culture
Community engagement through inclusive hiring, outreach, and volunteering
Advanced CX tools powered by UnifyCX’s proprietary AI platform, including automated recruiting, quality assurance, real-time coaching, and digital deflection
On-site wellness and recreation amenities, including a dedicated wellness space, recreation area, sleep pods, café stations on every floor, and a cafeteria
Easy access to key transportation hubs like Metro Rail System, bus, and Jeepney routes

UnifyCX is redefining what’s possible in service by engineering AI to enhance, not replace, the people behind every great experience. As the global demand for faster, smarter, and more human-centered support grows, the new Quezon City location promises to be a pivotal force in reshaping how the world experiences customer care.

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About UnifyCX

UnifyCX delivers a human-powered, tech-enabled customer experience by fusing the best of human expertise with advanced AI technology. We offer a comprehensive suite of customer experience management tools designed to enhance every stage of the customer journey. With a global presence and a commitment to innovation, UnifyCX is redefining what exceptional customer service means. As a certified NMSDC Minority Business Enterprise (MBE), and woman-owned business, we take pride in our diverse workforce. To learn more about how we can help you achieve your business goals, visit www.unifycx.com or email info@unifycx.com.

UnifyCX Launches: A New Era in Customer Experience with AI-Powered Innovation and Tech-Enabled Solutions

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