OPPORTUNITY
A leading home protection provider, serving nearly one million customers annually, faced recruitment inefficiencies due to high attrition (78%) and overwhelming resume volumes. With 120 open positions and 13,000 applicants, manual screening was slow and inconsistent, leading to delays in securing top talent. Additionally, reliance on third-party testing tools resulted in unsustainable hiring costs.
SOLUTION
AI-Powered Resume Screening and Automated Candidate Assessments
UnifyCX AI implemented an automated hiring system that integrated with the company’s ATS, enabling:
- AI-driven resume filtering and job matching for consistent evaluations.
- Automated skill assessments, eliminating reliance on costly third-party tools.
- Scalable regional screening, ensuring rapid hiring across multiple geographies.
RESULTS
- 1,000 resumes processed in 5 minutes, reducing recruiter workload.
- Screen-to-interview time cut from 2-3 weeks to 1 day.
- Same-day candidate assessments, completed in 45 minutes.
- Eliminated third-party testing fees, lowering hiring costs.
- Improved candidate quality with AI-driven shortlisting.
- Faster hiring cycles, ensuring top talent placement.
- Multilingual evaluation capabilities for global scalability.
By leveraging UnifyCX AI, the company optimized recruitment reduced hiring bottlenecks, and improved candidate quality—positioning itself for sustained growth in a competitive labor market.
