Scalable API Solutions for Healthcare Transactions
Opportunity
A leading healthcare payments provider sought to modernize its payment processing platform after acquiring a complementary technology company. Transitioning from a desktop-based system to a web-based solution was essential to improving efficiency, enhancing security, and supporting multiple payment methods. Key challenges included automating manual processes, strengthening compliance, and integrating with financial institutions.
Solution
UnifyCX partnered with the client to develop a robust API-driven payment system, enabling seamless integration across their platform. Key initiatives included:
- Web-Based Payment Processing: Transitioned the legacy desktop system to a centralized web-based solution.
- Automated Payment Workflows: Reduced manual intervention with automated scheduling for bulk imports, ACH payments, and reconciliation.
- Enhanced Compliance & Security: Implemented fraud detection and multi-level authentication for secure transactions.
- ERP & Bank Integration: Customized APIs to support various payment types, including eCheck, Virtual Card, Zelle, and other digital payment solutions.
Results
Through strategic API development and seamless integration, UnifyCX modernized the client’s payment platform, delivering enhanced efficiency, security, and scalability.
- Expanded client adoption with a scalable and maintainable web-based platform.
- Increased operational efficiency through automation, reducing manual workloads.
- Strengthened fraud prevention & compliance, ensuring regulatory adherence.
- Deployed six additional payment solutions, enabling long-term growth.
