Terms & Conditions
Purpose
The Purpose of the Terms and Conditions in the website usage policy is to clearly define the rules and guidelines under which users can access and interact with the website.
Scope
The scope of this policy extends to all visitors of the UnifyCX website and details our commitment to maintaining compliance with relevant privacy regulations.
Terms of Use
The content contained between ‘Terms of Use for UnifyCX Website’ and ‘Contact Us’ is published and available to the public on our website, UnifyCX.com.
Terms of Use for UnifyCX Website
Last Updated: February 2025
Welcome to UnifyCX! These Terms of Use establish the rules and conditions for accessing and using the UnifyCX website. They apply to the particular global, country, regional, or practice-specific site you are viewing. We reserve the right to update these Terms of Use at our discretion, with changes being posted on this page. By continuing to access and use this website after modifications, you acknowledge and agree to the revised terms. It is your responsibility to review this page periodically for updates.
About UnifyCX.com
UnifyCX.com consists of multiple individual global, country, regional, or practice-specific websites.
References to "UnifyCX," "we," "our," or "us" refer to UnifyCX and its associated entities. Each affiliated entity
operates independently and is solely responsible for its respective actions and obligations.
By accessing this website, you agree to comply with these Terms of Use. If you do not agree,
you must discontinue use of the website immediately.
Use of Content
The content provided on this website is for informational purposes only. We do not offer professional advice or services via this platform. Before making decisions that could impact your business or financial situation, consult a qualified professional. You are permitted to view, copy, print, and share content for personal, non-commercial use, provided that you do not alter it and that all copyright and attribution notices remain intact.
Use of Automated Technologies
When providing Services, UnifyCX may use technology, software programs, or other processes to achieve outcomes with minimal human input (“Automation Technologies”). These Automation Technologies may include the use of artificial intelligence (“AI”). UnifyCX uses these technologies for administrative purposes as well as the direct provision of its Services and they may include, among other processes, security incident detection, service quality assessment, conversational chatbots, coaching of agents, identifying areas for improvement, recruiting, training, and enabling third party integrations.
Intellectual Property
Unless otherwise stated, all content on this website is owned by UnifyCX or its affiliates and is protected under copyright, trademark, and other intellectual property laws. All rights not explicitly granted in these Terms of Use remain reserved. The UnifyCX logo and trademarks may not be used without express written permission. UnifyCX, Unify AI Tech, their licensors, and affiliates exclusively own and will retain all right, title, and interest in and to the Automation Technologies, including all associated software, technology, updates, upgrades, enhancements, modifications, copies, and derivative works thereof, and any and all feedback, analyses, recommendations, materials, or other outputs generated by the provision of Services from the Automation Technologies (excluding Client Data), together with all patents, trademarks, trade secrets, copyrights, moral rights, and all other proprietary or intellectual property rights that is or may be embodied or included in the foregoing (collectively, “Unify IP”). Client acknowledges and agrees that Unify IP will at all times remain the sole property of UnifyCX, Unify AI Tech, their affiliates, and/or their licensors.
Client Data
“Client Data” means all Confidential Information or Personal Data you provide for the Services that is in the possession, custody, or control of UnifyCX, or of a third-party acting on the behalf of UnifyCX. By utilizing the Services, you consent and agree to sharing its Client Data with UnifyCX for the purpose of providing, maintaining, supplementing, or improving UnifyCX’s use of Automation Technologies and agrees that UnifyCX’s continuing use of such Client Data is not a breach of your ownership rights in such Client Data. In the provision of such data to UnifyCX, or of a third-party acting on the behalf of UnifyCX, you represent and warrant that you own or have all the necessary rights, licenses, and authorizations to Client Data. You further represent and warrant that Client Data does not and will not infringe, misappropriate, or otherwise violate any third-party rights.
UnifyCX Materials
In using the Automation Technologies, UnifyCX does not convey to you any ownership of materials proprietary to UnifyCX, including those related to the Automation Technologies.
Restrictions
You may not replicate or use any proprietary software, processes, or technologies described on this site. You must comply with all applicable laws while accessing and using the website. You agree not to directly or indirectly: reverse engineer, decompile, disassemble, modify, create derivative works of or otherwise create, attempt to create or derive, or permit or assist any third party to create or derive, the source code underlying the Automation Technologies; attempt to probe, scan or test the vulnerability of the Automation Technologies, breach the security or authentication measures of UnifyCX’s Automation Technologies without proper authorization or willfully render any part of the Automation Technologies unusable; use or access the Automation Technologies to develop a product or service that is competitive with UnifyCX’s Automation Technologies or engage in competitive analysis or benchmarking; and otherwise use the Automation Technologies outside the scope expressly permitted hereunder and in your applicable service agreement and/or scope of work.
Licenses
In using the Automation Technologies, you grant UnifyCX and its affiliates a non-exclusive, worldwide, royalty-free, paid-up license to use, copy, and make derivative works of Client Data for the purpose of providing, maintaining, supplementing, or improving UnifyCX’s Services.
Warranties
UnifyCX will, consistent with prevailing industry standards, provide and utilize the Automation Technologies in a professional and workmanlike manner. If there is a material breach of this warranty, your exclusive remedy shall be the re-performance of the deficient Automation Technology or, if UnifyCX cannot correct the deficient Automation Technology as warranted, you shall be entitled to terminate use of the Automation Technology as your exclusive remedy.
Disclaimer
You acknowledge that the Automation Technology uses statistical models, and is intended to augment the efficiency of UnifyCX’s Services. It is also understood that UnifyCX’s Automation Technologies may contain bugs, make errors or misinterpret service issues. UnifyCX does not represent or warrant that human intervention will not be required to resolve a customer question.
BETA PRODUCTS
From time to time, you may have the option to participate in a program with UnifyCX where you get to use alpha or beta products, features or documentation (collectively, “beta products”) offered by UnifyCX. The beta products are not generally available and are provided “as is”. UnifyCX does not provide any indemnities, service level commitments or warranties, express or implied, including warranties of merchantability, title, non-infringement, and fitness for a particular purpose, in relation thereto. Either party may terminate your access to the beta products at any time.
Privacy Statement
Your access to and use of this website is also subject to our Privacy Policy, which can be found at
Termination
Links
User-submitted information
UnifyCX serves as a neutral platform for user-submitted content and does not pre-screen or actively monitor the information shared. The content submitted by users does not
reflect the views or opinions of UnifyCX, and we bear no responsibility or liability for such material. We are under no obligation to monitor, edit, or review user-submitted
content; however, we reserve the right to remove or modify any content that violates these Terms of Use.
User-submitted information may be stored and processed in any country where UnifyCX or its hosting providers maintain facilities. By using this website, you consent to the
transfer and processing of your information in these locations, including those outside your country of residence.
Guidelines for Submitting Content
Users are expected to ensure that their submitted information is accurate and does not contain language or content that may be deemed inappropriate by others. All submissions must comply with applicable local laws.
Users are solely responsible for their interactions and communications and must ensure that any material shared is legal, relevant, and appropriate.
By way of example, users must not:
- Defame, abuse, harass, stalk, threaten, or violate the rights of others, including rights to privacy and publicity.
- Share any defamatory, obscene, or unlawful content.
- Upload, post, or otherwise distribute any content that infringes on patents, trademarks, copyrights, trade secrets, or other proprietary rights unless authorized to do so.
- Post content that violates any law, these Terms of Use, or other applicable policies.
- Download or distribute files that they know or reasonably should know cannot be legally shared.
- Impersonate any individual or entity, or misrepresent their affiliation with any person or entity.
- Provide guidance or promotion of illegal activities.
- Advocate for or incite harm or injury against any individual or group.
- Transmit viruses, worms, Trojan horses, or any other harmful code.
Handling Abusive User-Submitted Content
Users may report content that is misleading, inappropriate, or violates these Terms of Use by contacting the website administrators through compliance@unifycx.com. UnifyCX reserves
the right to remove any offending content at its sole discretion, without any liability to the user. We also reserve the right to suspend or permanently terminate access to
users who violate these Terms of Use or applicable laws.
By using this website, you acknowledge and accept these guidelines regarding user-submitted content and agree to adhere to them in your interactions with the platform.
Disclaimer and Limitation of Liability
This website is provided "as is" without any express or implied warranties. We disclaim all warranties, including but not limited to those related to merchantability, fitness for a particular purpose, and non-infringement. To the maximum extent permitted by law, UnifyCX shall not be held responsible for any damages resulting from the use of this website, including direct, indirect, incidental, or consequential damages.
Contact Us
For any inquiries regarding these Terms of Use, please reach out to us at