Vacations are not a luxury, they are a necessity.
The travel and hospitality business is a mighty global economic engine that employs millions of people and generates billions of dollars. Changing lifestyles are spawning some interesting trends and also creating a few challenges.
Sometimes, you have to get away.
Numerous studies show how vacations are beneficial to mental and physical health. But in the US, not taking vacation days is practically a competitive sport, with unused PTO at a 40-year low.
There are several reasons for this, none contributing to improved job performance, personal happiness, or overall well-being.
Consider this your hall pass for taking time off, with an outlook of what travelers can expect from the industry and the challenges that linger.
Our Solutions
How we service your industry
Having guided multiple clients through their digital transformations, this is an area
in which we are experts. Support is less about in-depth knowledge of any individual domain than it is about expertise in the tools and systems that are used. When more people use more technologies more often, there will be a corresponding increase in the demand
for customer care.
Trends within service change just as technology does, whether that means communicating with customers through their preferred channels, ensuring first-time problem resolution,
or supplementing live agents with virtual support. While self-service tools are becoming more widespread, this is a customer-facing business, and often, the fastest route to a solution is through a live representative.