Technology
The digital transformation was a critical strategicinitiative even before the coronavirus pandemic.
The one constant within the technology industry is change.
We’re never far from “the next big thing,” often before the last big thing has had a chance to mature and demonstrate its value.
As technology changes, so do user expectations.
The possibilities for innovation are endless, and so are questions about how the disparate pieces fit: legacy systems that are poorly integrated, the use and protection of personal and proprietary data, and the multiple gatekeepers and regulators who often create friction instead of value.
Our Solutions
How we service your industry
More people using more tools more often means more of a demand for customer care.
Trends within service change just as they do in technology usage, whether communicating
with customers through their preferred channels, ensuring first-time problem resolution,
or supplementing live agents with virtual support. While self-service tools are becoming
more widespread, most customers would rather communicate with live agents.
Our clientele includes numerous tech-based and SaaS companies, including some
who have been with us since the company began operations in 2002. The average client
tenure is more than 12 years. In short, technology is an area in which
we are fluent, adaptive, and expert.