Food & Beverage Industry
The global food and beverage industry is a study in contrasts andhow unexpected events shape human behavior.
Everybody Eats.
As such, this is an industry that affects us all.
During the past decade, palates have confronted trends such as gluten-free, milk alternatives, food trucks, and bacon as a food group.
Step back further in time and see if you remember the quiche craze, fondue, fat-free everything, and blackened fish.
Some have stood the test of time while others have quietly faded into niche status. Sometimes, it can be hard to say whether consumer appetites drive trends or if the industry is working to influence customer behavior.
Our Solutions
How we service your industry
One research company found that this industry is struggling in its digital transformation. When nearly 75% of orders have to be manually processed, that entails a lot of time and payroll. We handle tasks like these for several clients with a combination of automation and live agents. Artificial intelligence helps parse the immense volume of data that is collected to better understand customer behavior and also for predictive maintenance.