Banking
The banking and financial services sector is among the remaining legacy industries that must be dragged into modernity.
Banking & Financial
Services Industry
What does your bank think of you? Does it consider you at all during the course of a day, week, or year? Odds are, the answer to both questions is ‘no,’ as banks struggle to connect with their users amid a cloud of economic uncertainty. According to JD Power’s most recent study of retail banking satisfaction, customers are looking for guidance in the storm and say they’re not getting it.
The banking and financial services sector is among the remaining legacy industries that must be dragged into modernity.
Several banks have gone under, others may, and the existing giants appear poised to grow even larger, which is typically not a prescription for high-touch customer service. Routine transactions are increasingly being done digitally, which may explain the service deficit for a line of business that has historically been built on face-to-face interactions and handshakes.
Our Solutions
How we service your industry
Financial institutions need customers and customers require service, whether that means technical support, account management, pre- or post-sales help, general care, or something else. Our background is deeply rooted in SaaS and technology, so we are where banks and other financial houses are going. If the idea is to shape the customer experience, having a partner whose expertise is just that’s is a good idea. The following is just one example of our work within this sector.