The Automotive Industry
Average transaction was more than 47 thousand dollars. Electric cars are even pricier.
The global vehicle market is valued at about three trillion dollars.
After several years of decline between 2017 and 2022, the industry is still trying to find its sea legs amid ongoing supply chain issues, the price of materials, the push away from the combustion engine, and consumer expectations for Internet-connected technologies. In the US, one result is that only 8% of new cars cost less than $30,000.
Even before the pandemic, buyer preferences had shifted toward fully loaded vehicles, primarily SUVs and trucks, and that has continued.
Even before the pandemic, buyer preferences had shifted toward fully loaded vehicles, primarily SUVs and trucks, and that has continued.
Our Solutions
How we service your industry
The technology explosion plays to our strengths as a company that has supported the SaaS and IT spaces for more than 20 years.
We have walked numerous clients through their digital transformation by managing their customer care functions or working
as an adjust to in-house IT teams. Among our clients is a manufacturer of premium in-dash multimedia and
navigation systems for off-road vehicles.
Beyond that, we are familiar with the service-related issues that clients face, such as scalability,
managing periods of peak volume, and delivering “wow” experiences:
Data analytics for real-time insight to enhance the experience and support outcomes
Omnichannel proficiency built on customer preferences
Retention expertise and a track record of generating new sales
Scalable support in onshore, offshore, and nearshore locations
Our team also has prior experience with automakers, parts companies, fleet management companies, and makers of ancillary products.