SMS

There is a reason that contact centers used to be known as call centers. Voice is a foundational channel for providing customer service and support.

Fast, free, mobile. Your organization likely has a Facebook page already. Why not turn it into a means of communicating with customers?

There seems to be an app for everything. One overlooked benefit of apps is how they foster two-way dialogue, making them an ideal support channel in this digital era.

It seems counter intuitive to offer customer support in a DIY model. But some customers like finding their own solutions, which also benefits service as a whole.

This is a very personal communications channel, already used for sales and gathering user feedback. Using it to deliver customer service is a natural extension.