Sometimes overlooked, email remains an ideal channel for tracking issues and their resolution. Email is also a workaround to spoken language issues.
Email is great for providing detailed answers to questions, and easily accommodates links or attachments. It also gives customers a history of the transaction while providing us with a unique level of insight into user concerns.
Get World-Class, 24/7 Email Support You Can Rely On
We seamlessly integrate with your people, processes, and technology. We’ve used most major CRM platforms. And we flexibly deliver the volume and scale you need — from building a 10-person team to adding 200 agents in two months. With our extensive implementation experience, we can go from contract to live in as little as three weeks.
How Can We Help You?
We often cut our clients’ costs by 70% with unbeatable efficiency and contact reduction. See how we can cut costs for you.
With attentive, highly trained teams, smart operational modeling and continuous improvement, we’ve helped clients boost satisfaction by 20%.
Whether you need to handle more contacts, build an all-star team, grow 50% or improve your service level and strategy, we have you covered.
Once we solve customer issues, we introduce new solutions that enhance customer success. Customers get better service; you get sales and renewals.
We Cover the Full Support Lifecycle
Presales
We proactively engage customers as they browse your site, boosting sales, sign-ups and appointments with your team.
Product Support
From basic password recovery and product education to advanced troubleshooting, we’re experts in supporting product challenges.
Customer Retention
From turning cancellations into renewals to securing long-term contracts after great contacts, we help you keep more customers.
Onboarding
We make it easy for your customers to quickly get up and running so they get the most value from your products and services.
Billing and Account Management
We’re skilled and experienced in resolving sensitive contacts involving customer bills, plans, refunds, credits and adjustments.
Cross-Selling and Upselling
Every chat is an opportunity. Once we resolve issues, we introduce your new offers to your customers, delivering you up to 200% ROI.
Email Support Services
We custom-model your ideal email support operation, showing you any tradeoffs in staff size, efficiency, budget and customer success. We evaluate key operational elements, such as tools, contact types and hours, giving you clarity in your decision-making process.
Have phone support? What about chat, SMS and social? No matter which channels you use, we rapidly integrate your email support operations with your existing operation, helping you navigate which contacts go to each channel and delivering excellent support.
We’ve used most major CRM platforms and can quickly integrate our email support with the platform of your choosing. If you don’t have a platform set up, our support experts can help you select one that’s right for your team, enhancing your efficiency and process controls.
