Human-Powered, Tech-Enabled Customer Experience
Our AI is designed to empower agents, making their work easier, more engaging, and more impactful, leading to superior customer experiences.
UnifyCX offers a true blend of AI and human expertise. We deliver a complete solution that combines advanced AI with top-tier CX delivery for real-world results.
We are a global company, investing in our agents and communities worldwide, ensuring our global presence drives positive change beyond business.
A Platform Built to Help Agents Work Smarter and Faster
UnifyCX gives agents and managers intelligent tools to help them provide the highest quality service, quickly.
UnifyCX agents skill up faster, thanks to AI-driven access to your knowledge base, reducing the need for long training and reducing time to full productivity.
UnifyCX automates repetitive tasks to wrap up a customer service call, reducing agent workload and stress – a major contributor to agent attrition.
Management Dashboard
UnifyCX’s all-in-one AI-powered Dashboard provides a holistic overview of agent performance, making it easier for managers to optimize contact center operations.
Quality Assurance
UnifyCX’s robust QA module records 100% of agent-customer interactions, allowing for thorough review and feedback.
A Platform Built to Help Agents Work Smarter and Faster
We leverage your business inputs to train our AI model – delivering efficient and highly accurate results.
Proven Success That Speaks for Itself
25%
40%
10%
35%
50%
Unifying AI with Global and Award-Winning CX Expertise
Tech-Enabled Platform
Our AI and RPA-powered CX solutions are focused on real but solvable challenges our customers feel daily – driving a more streamlined and consistent customer experience.
With Human-Powered Outsourcing Solutions
Our global delivery model offers flexible support options from onshore, nearshore, and offshore locations, providing tailored solutions that scale to meet your needs.
Unifying Smart Technology With Global and Award-Winning CX Expertise
11
Global
Locations
14+ Yrs
Average Client
Tenure
1 Billion
Contacts Handled
Per Year