Customer Experience (CX) Archives - unifycx

Blogs, Customer Experience (CX)

Top Customer Service Strategies to Increase Sales and Revenue

Every customer service interaction is an opportunity to create a positive experience. Do that consistently and those good vibe interactions become a conduit for introducing new products and solutions.

Blogs, Customer Experience (CX)

How Employee Experience Impacts Customer Experience in Customer Service

In this article, we will explore how employee experience impacts customer experience and what we can do to improve both.

Blogs, Customer Experience (CX)

Best Practices for Onboarding Chat Agents

We will explore the particulars of staffing a team of chat specialists, and how a smooth employee onboarding process paves the way to program success.

Blogs, Customer Experience (CX)

Top Challenges in Providing High-Quality Customer Service

If your customers were asked, how would they honestly assess your brand?

Blogs, Customer Experience (CX)

Customer Support Outsourcing

Why would any business outsource the care of its most valuable asset – its customers?

Blogs, Customer Experience (CX), GigCX

GigCX; Is It Right for You?

As the perception of outsourcing changes and the practice becomes increasingly common, how service is delivered is also changing.