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SaaS industry outlook
  • Blogs, SaaS Industry
The SaaS Industry Outlook
In this post, we dig into SaaS industry outlook. We discuss the current state of the SaaS industry and factors affecting the growth of the SaaS industry.
  • AI in Customer Experience, Blogs
Customer Support Meets AI
The emergence of artificial intelligence, whether through tools such as ChatGTP, the typing assistant Grammarly, or digital voice assistants, elicits varied and strong emotions.
  • Blogs, Healthcare Industry
Healthcare Industry Trends and Challenges
Healthcare delivery is tilting toward more technology – apps, wearables, AI, remote monitoring equipment, etc. – and reshaping the paradigm for practitioners and patients alike.
  • Blogs, Customer Experience (CX)
Customer Support Outsourcing
Why would any business outsource the care of its most valuable asset – its customers?
  • Blogs, Outsourcing
A Guide to Outsourcing
While outsourcing may seem like a recent phenomenon, its roots trace to the 1800s and how the Industrial Revolution changed operations by looking at labor and materials as goods not restricted by geographic location.
  • Blogs, Training
WOW Training for Customer Service Agents
How many companies include Maslow’s Hierarchy of Needs in their training programs, and why is doing that valuable?
The ABCs of DIY
  • Blogs, Knowledge Management
The ABCs of DIY
Broken down to its fundamentals, customer service is about speed and accuracy. Consumers expect first-contact issue resolution in a reasonable timeframe.
  • Blogs, Customer Experience (CX), GigCX
GigCX; Is It Right for You?
As the perception of outsourcing changes and the practice becomes increasingly common, how service is delivered is also changing.
  • Blogs, Remote Work
Remote Ability
In the past couple of years, organizations have adapted to – and in many instances, become comfortable with – the idea of some or all employees working from home.
WizDom
  • AI in Customer Support, Blogs
Dispensing WizDom for Better Customer Support
No discussion about technology goes very far before someone broaches the subject of artificial intelligence.

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